Victim of impersonation fraud through Monzo?
You may be entitled to a refund.
If you've lost money to impersonation fraud and the payment was sent from your Monzo account, the law may require Monzo to reimburse you. We handle the entire process — no win, no fee.
Check if you can claim →Free, no-obligation eligibility check. Takes 5 minutes.
Up to £85k
PSR reimbursement cap
Most
Distressing fraud type for victims
5 days
Monzo must respond
About IMPERSONATION FRAUD
How impersonation fraud affects Monzo customers
Impersonation fraud is one of the most distressing types of APP scam because victims believe they are following instructions from a trusted authority. Criminals spoof phone numbers so calls appear to come from your bank, HMRC, or the police. They create convincing scenarios — your account has been compromised, you owe unpaid tax, or you need to move money to a ‘safe account’ — and pressure victims into making immediate transfers.
Read our full guide to impersonation fraud →Common warning signs
Why MONZO May Owe You a Refund
Legal grounds for claiming against Monzo for impersonation fraud
PSR mandatory reimbursement
Since October 2024, Monzo must reimburse eligible APP fraud victims up to £85,000 for payments via Faster Payments and CHAPS within 5 business days.
Failure to detect impersonation fraud patterns
Monzo should identify transaction patterns consistent with impersonation fraud. Monzo should identify transactions consistent with impersonation scams — such as urgent transfers to new payees, ‘safe account’ transfers, or payments immediately following a phone call. Banks should also have systems to detect when their own identity is being spoofed.
Financial Ombudsman escalation
If Monzo refuses, the FOS can independently review and award up to £430,000. We handle the entire escalation process.
Monzo is a signatory to the voluntary CRM Code, which provides additional grounds for your claim.
How It Works
How we recover your money
Tell us what happened
Share the details of the impersonation fraud and the payments sent from your Monzo account.
We build your case
Our legal team identifies the strongest regulatory arguments specific to impersonation fraud claims against Monzo.
We pursue Monzo
We submit a formal complaint citing the specific obligations breached, and chase every deadline.
Resolution
If your claim succeeds, you receive your refund minus our agreed fee. If we don’t recover anything, you pay nothing.
Common Questions
Impersonation Fraud claims against Monzo
Criminals use number-spoofing technology to make calls appear to come from your real bank’s phone number. This is exactly why banks have a duty to detect and prevent these scams through transaction monitoring and fraud warnings. The fact that the call appeared genuine is not your fault — it demonstrates the sophistication of the fraud.
We operate on a no-win, no-fee basis under a Damages-Based Agreement. If your claim is unsuccessful, you pay nothing. If we recover funds for you, our fee is a percentage of the amount recovered. The exact percentage is clearly explained before you sign anything, as required by SRA regulations.
The PSR mandatory reimbursement scheme applies to payments made within 13 months. For older cases, the Financial Ombudsman can consider complaints up to 6 years from the event, or 3 years from when you became aware. We can assess your eligibility during the free initial review.
Other fraud types against Monzo
Claim impersonation fraud against other banks
Impersonation Fraud through Monzo? Check your eligibility.
Free eligibility assessment. No obligation. Takes 5 minutes.
Check your eligibility →