Lost money to a scam in Norwich?
You may be entitled to a refund.
If you're in Norwich or the wider East of England area and you've been the victim of fraud, the law may require your bank to reimburse you. We handle the entire claims process from anywhere in the UK — no win, no fee.
Check if you can claim →Free, no-obligation eligibility check. Takes 5 minutes.
Up to £85k
PSR reimbursement cap
Up to £430k
FOS maximum award
100%
Remote — no office visit needed
Nationwide Service
Expert fraud claim help for Norwich residents — from anywhere
Unlike traditional solicitors, Refund Club handles your entire claim remotely. You don't need to visit an office. Whether you're in Norwich city centre or the wider East of England area, our legal team manages everything online and by phone — from your initial eligibility check through to your final refund.
Fully remote
No office visits required
Personal support
Your own case handler
SRA regulated
Law firm, not a CMC
Your Rights
What the law requires your bank to do
Mandatory reimbursement
Under PSR rules, banks must reimburse eligible APP fraud victims up to £85,000 per claim.
Response deadlines
Banks must respond within 5 business days, with a maximum extension to 35 days.
Ombudsman escalation
If your bank refuses, the Financial Ombudsman can award up to £430,000.
Vulnerability protections
Additional protections apply if you are considered vulnerable.
Fraud Types
Types of fraud we handle
Investment fraud
Fake trading platforms, crypto schemes, and fraudulent investment opportunities
Learn more →Romance fraud
Fake online relationships designed to manipulate victims into sending money
Learn more →Impersonation fraud
Criminals posing as banks, HMRC, police, or other trusted organisations
Learn more →Purchase fraud
Goods or services paid for but never delivered
Learn more →Common Questions
Fraud claims in Norwich
No. We operate entirely remotely and serve clients across the whole UK. Whether you’re in Norwich, elsewhere in East of England, or anywhere in the country, we handle your claim the same way — online and by phone. There’s no need to visit an office.
We operate on a no-win, no-fee basis under a Damages-Based Agreement. If your claim is unsuccessful, you pay nothing. If we recover funds for you, our fee is a percentage of the amount recovered. The exact percentage is clearly explained before you sign anything, as required by SRA regulations.
Under PSR rules, banks must respond within 5 business days (or up to 35 days if additional investigation is needed). If we escalate to the Financial Ombudsman, that process typically takes 6–12 months. Timelines vary depending on the complexity of each case.
Fraud victim in Norwich? Check your eligibility.
Free eligibility assessment. No obligation. Takes 5 minutes.
Check your eligibility →