Victim of purchase fraud in Stoke-on-Trent?
You may be entitled to a refund.
If you're in Stoke-on-Trent or the wider West Midlands area and you've lost money to purchase fraud, the law may require your bank to reimburse you. We handle the full claims process remotely — no win, no fee.
Check if you can claim →Free, no-obligation eligibility check. Takes 5 minutes.
Up to £85k
PSR reimbursement cap
Highest
Volume of any APP fraud type
100%
Remote — no office visit needed
PURCHASE FRAUD in STOKE-ON-TRENT
How purchase fraud affects Stoke-on-Trent residents
Purchase fraud is the highest-volume type of APP fraud in the UK, though individual losses tend to be lower than investment or romance scams. Victims pay for items — often found on social media marketplaces, fake websites, or online classified ads — that are never delivered.
Stoke-on-Trent residents are covered by the same APP fraud reimbursement rules as the rest of the UK.
Read our full guide to purchase fraud →Common warning signs
Why your bank may owe you a refund
PSR mandatory reimbursement
Since October 2024, banks must reimburse eligible APP fraud victims up to £85,000 for payments via Faster Payments and CHAPS within 5 business days.
Failure to warn about purchase fraud risks
Banks should apply Confirmation of Payee checks and issue appropriate fraud warnings when customers make payments to new recipients, particularly for amounts inconsistent with their usual spending patterns.
How It Works
How we recover your money
Tell us what happened
Complete our short form with details of the purchase fraud — whether you’re in Stoke-on-Trent city centre or the wider West Midlands area, everything is handled remotely.
We assess your claim
Our legal team reviews your case and identifies the strongest regulatory arguments for purchase fraud claims.
We pursue your bank
We submit a formal complaint citing the specific obligations your bank has breached, and chase every deadline.
Resolution
If your claim succeeds, you receive your refund minus our agreed fee. If we don’t recover anything, you pay nothing.
Which bank did you send the payment from?
See all banks →Common Questions
Purchase Fraud claims in Stoke-on-Trent
No. We operate entirely remotely and serve clients across the whole UK. There’s no need to visit an office.
We have a minimum claim value of £1,500 to ensure the claim is commercially viable. If your loss is below this threshold, you can still pursue a claim directly with your bank or through the Financial Ombudsman at no cost. For losses above £1,500, our professional representation can significantly strengthen your case.
Other fraud types in Stoke-on-Trent
Purchase Fraud claims in other areas
Purchase Fraud victim in Stoke-on-Trent?
Free eligibility assessment. No obligation. Takes 5 minutes.
Check your eligibility →