Cryptocurrency Fraud Claims
Cryptocurrency fraud is complex, but if you sent money from your UK bank account to a fraudulent crypto platform, the PSR mandatory reimbursement rules may still apply. The key is how the money left your account, not what it was used for.
Check if you can claim →Free, no-obligation eligibility check. Takes 5 minutes.
Protection coverage
Maximum recovery: £85,000 (PSR if bank transfer) / £430,000 (FOS)
Time limit: 13 months (PSR) / 6 years (FOS)
Key points
Bank transfer to a crypto exchange → PSR rules may apply
What matters is how the payment left your bank account
Direct crypto transfers (wallet to wallet) are harder to claim
Banks are increasingly expected to flag suspicious crypto-related payments
We assess the full transaction chain to find the strongest claim route
Many victims of crypto scams assume they can’t get their money back because cryptocurrency is involved. This is often wrong.
If you transferred money from your UK bank account via Faster Payments or CHAPS — even if it went to a crypto exchange — the PSR mandatory reimbursement rules may apply. What matters is how the payment left your bank, not what the money was ultimately used for.
Claims become more complex if you transferred crypto directly (Bitcoin, Ethereum) to a fraudulent wallet. In these cases, there may not be a bank transfer to claim against. We assess each case individually to determine the strongest route to recovery.
Common Questions
Cryptocurrency Fraud Claims — your questions answered
This is a common misunderstanding. The PSR rules focus on how the payment left your bank account. If you made a Faster Payment or CHAPS transfer from your UK bank, the rules may apply regardless of whether the money ultimately went to a crypto platform.
Direct cryptocurrency transfers are harder to claim through banking channels because there’s no bank transfer to claim against. However, if the initial purchase of crypto was funded by a bank transfer that your bank should have flagged, there may still be grounds. We review the full chain of transactions.
We operate on a no-win, no-fee basis under a Damages-Based Agreement. If your claim is unsuccessful, you pay nothing. If we recover funds for you, our fee is a percentage of the amount recovered. The exact percentage is clearly explained before you sign anything, as required by SRA regulations.
The PSR mandatory reimbursement scheme applies to payments made within 13 months. For older cases, the Financial Ombudsman can consider complaints up to 6 years from the event, or 3 years from when you became aware. We can assess your eligibility during the free initial review.
Lost money via cryptocurrency payment?
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