Victim of crypto fraud?
You may be entitled to a refund.
Cryptocurrency scams trick victims into transferring money through their bank to fake crypto platforms or fraudulent investment schemes. If you sent money from a UK bank account, your bank may be required to reimburse you.
Check if you can claim →Free, no-obligation eligibility check. Takes 5 minutes.
Part of
£97.7m investment fraud losses H1 2025
Growing
Fastest-increasing fraud sub-category
Up to £85k
PSR reimbursement if paid by bank transfer
How CRYPTOCURRENCY FRAUD Works
Recognising crypto fraud
Cryptocurrency fraud has grown rapidly as digital currencies have become more mainstream. Scammers create fake crypto trading platforms, impersonate legitimate exchanges, or use social media to promote fraudulent token offerings. Victims typically transfer money from their UK bank account to what they believe is a crypto exchange or investment platform, only to find the platform is fake or their funds cannot be withdrawn.
A common misconception is that because the end investment was in cryptocurrency, banks have no responsibility. In fact, the PSR mandatory reimbursement rules focus on how the payment left your bank account — if it was via Faster Payments or CHAPS to a UK account, the rules apply regardless of whether the money was ultimately used to purchase cryptocurrency.
Common warning signs
Your Legal Rights
Why your bank may owe you a refund
When you fall victim to crypto fraud, your bank has specific legal obligations. Here are the grounds we use to pursue your claim:
PSR mandatory reimbursement
Since October 2024, banks must reimburse eligible APP fraud victims up to £85,000 for payments via Faster Payments and CHAPS within 5 business days.
Failure to detect crypto fraud transaction patterns
Banks should identify payments to known or suspected fraudulent crypto platforms, flag multiple transfers to cryptocurrency exchanges from customers without a pattern of such transactions, and apply enhanced fraud warnings for payments potentially linked to crypto investment scams.
FCA Consumer Duty
Banks must act in customers' best interests and prevent foreseeable harm. Failure to detect crypto fraud may breach this duty.
Financial Ombudsman escalation
If your bank refuses, the FOS can independently review and award up to £430,000. We handle the entire escalation process.
How It Works
How we recover your money
Tell us what happened
Complete our short form with details of the crypto fraud and how much you lost.
We assess your claim
Our legal team reviews your case and identifies the strongest regulatory arguments for your specific situation.
We pursue your bank
We submit a formal complaint citing the specific obligations your bank has breached, and chase every deadline.
Resolution
If your claim succeeds, you receive your refund minus our agreed fee. If we don’t recover anything, you pay nothing.
Claim by Bank
Which bank did you send the payment from?
We handle crypto fraud claims against all major UK banks:
Common Questions
Cryptocurrency Fraud claim FAQ
This is a common misunderstanding. What matters is how the payment left your bank account, not what it was used for. If you transferred money via Faster Payments or CHAPS from your UK bank account — even if it went to a crypto exchange — the PSR mandatory reimbursement rules may apply. We challenge banks that incorrectly refuse claims on this basis.
It depends on the circumstances. If you transferred money from your bank to a legitimate exchange and then moved it to a fraudulent platform, the initial bank transfer may still be covered under PSR rules if your bank failed to apply adequate fraud checks. We assess each case individually to determine the strongest route to recovery.
We operate on a no-win, no-fee basis under a Damages-Based Agreement. If your claim is unsuccessful, you pay nothing. If we recover funds for you, our fee is a percentage of the amount recovered. The exact percentage is clearly explained before you sign anything, as required by SRA regulations.
The PSR mandatory reimbursement scheme applies to payments made within 13 months. For older cases, the Financial Ombudsman can consider complaints up to 6 years from the event, or 3 years from when you became aware. We can assess your eligibility during the free initial review.
Fallen victim to crypto fraud?
Free eligibility assessment. No obligation. Takes 5 minutes.
Check your eligibility →